Design Thinking: Developing a Connected Strategy

Module 1 Creating a Connected Strategy
Unit 1 Lesson 1: Mapping The Customer Journey
Unit 2 Lesson 2: Identifying Customer Pain Points in the Journey
Unit 3 Lesson 3: Capturing Information Flow
Unit 4 Lesson 4: The Why-How Ladder
Unit 5 Lesson 5: Understanding Customer Relationships Across Experiences
Unit 6 Lesson 6: Responses to Pain Points and Require Information
Unit 7 Lesson 7: Utilizing Information to Create Informed Solutions
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